Refund policy

We want you to love what you purchased from Experience Institute. If you are not completely satisfied, you may return your item(s) within 30 days of receipt for replacement or refund. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at store@expinstitute.com. If your return is accepted, you'll simply need to package and send the items to the address below. Items sent back to us without first requesting a return will not be accepted.

Return Address:
CannonDesign
Attn: Experience Institute Returns
225 N. Michigan Avenue
Suite 1100
Chicago IL 60601

You can always contact us for any return question at store@expinstitute.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please don't hesitate to contact us.